0333 301 20 20

Delivery Information & Privacy Policy

Designer Glasses Company can deliver frames and prescription eyewear worldwide.

Due to the vast range of frames not every single item is held in stock.

We usually despatch prescription eyewear in 7-10 business days and frame only orders can be a few days quicker.

We know you are excited to get you shiny new glasses however we also want to ensure they are perfect. Occasionally we may want to remake a lens to achieve that perfection and this may take a day or two longer. If we foresee delays we will let you know by email.

Complex orders, thinner lenses and varifocals can take a little longer.

Delivery Methods and charges P&P

UK mainland

1st Class recorded delivery - Free
1st class fully insured - £7.99

Europe

Airsure or international signed for £9.99

Rest of the world

Airsure or International signed for £14.99

Delivery of Goods will be made to the address on your order.

We will email you to advise of despatch along with a tracking number.



Privacy Policy


By providing us with information on www.designerglassescompany.co.uk , you consent to the transfer of personal data as described in the following Policy.

Your privacy is important to us. This Policy explains what information we collect about you and how we process it. 


ABOUT

Thorburn Optical Ltd, ( TOL) trading as Designer Glasses Company, run our website  for visitors who wish to find out more about our business and for visitors who wish to purchase our products (“you”). We are registered with the UK Information Commissioner as a data controller and we will comply with the data protection legislation in England and Wales.

Thorburn Optical is registered with the Information commissioners office with registration number ZA057192.

Your access, use of and submission of an order via the Sites constitutes your consent to us collecting and processing your personal data, in the manner described in this Policy. If you disagree with the way we process data collected on the Site, we recommend that you do not use the Site.


What type of data do we collect about you?

Personal data relating to Internet users viewing the Sites may be collected and processed through the Sites on each of the following occasions: The data we collect includes name, address, telephone, email, shipping address, prescription and any goods ordered. 

We collect this data for the purpose of fulfilling a contract to provide goods or for the purpose of legitimate interest in answering queries. 

We will retain information regarding the purchase of goods for a minimum of five years in electronic form. This allows us to maintain warranty and servicing of said purchases. All data regarding general enquiries are deleted unless a purchase is made. 

Data is stored on a a password protected database and all PCs are password protected and have anti virus software.

Payments are processed by Sagepay and PayPal off site. Any data entered on these sites fall under the GDPR responsibility of sage/ PayPal and their polices should be reviewed where necessary. 

We will only collect the minimum amount of data required to effectively complete any required and requested task. The data maybe shared with employees of Thorburn Optical Ltd (t/a designer glasses company) for the sole reason of fulfilling and order or enquiry. 

We will not share data with any third party without specific individual consent to do so. We currently do not share or sell data with any third parties




We may collect the following data:

Data regarding navigation may be collected by our web servers or by cookies when you are browsing the Sites. This allows the user experience to be more streamlined. Further details regarding cookie usage is listed below.

Data regarding your identity and email address may be collected when you send an email to us through the Sites (if you choose to do so), for instance via the ‘Contact’ page or where you submit an Order Form in accordance with our Terms and Conditions. This is collected for the purpose of Legitimate interest  and in order to assist with any query. This maybe shared with employees to TOL in order to complete this task. This data is then deleted. 

Data regarding your identity may be collected by the Site on registration for online ordering; and

data regarding your identity, medical details as contained on any prescription or other supporting information that you provide to us, whether by email, telephone, fax or post. 

For the purpose of online ordering we collect data such as Name, Address, email, telephone number, shipping address, frame details , prescription and any other relevant information required to complete the order. In the case of some orders we may collect a photo of the frame being worn. 

We will retain this data for a  period that will allow us to maintain warranties or servicing the product. This will be a minimum of 5 years.

The data we collect will be used solely to fulfil the contract of supply goods ordered.

We do not share data with any third party , we will not sell your data and we will not email marketing without specific consent. 

We will email updates on your order including shipping as part of the contract to fulfil the supply of goods. If you require a copy of the data we hold or wish to for any data to be deleted then a submission of such should be made to the Thorburn Optical Ltd, 33 London Road, Stockton Heath, Warrington, WA4 6SG


Data collected through submission of order form

In addition to a copy of your prescription from a registered medical practitioner or registered ophthalmic optician, you are required to provide the personal information set out in the Order Form.

This information, as well as your password, is processed by us for the purpose of processing your Order Form, delivering goods to you and otherwise performing our obligations arising from  any contracts that we enter into with you, as well as providing you with any goods that you request from us. If you do not wish to register, but would still like product, you can choose guest checkout , and then call us. After your order is processed we can delete all information.

This information is collected and stored as part of the contract of fulfilling your purchase and of legitimate interest

If you specify you are interested in receiving news from us personal data will be used and transferred for direct marketing purposes. Except as expressly stated in this Policy and in our Terms and Conditions we will not send you email messages or junk mail, and your details will not be passed to any organisation beyond Designer glasses company without your explicit permission.


Transfer of the data collected via the Sites to third parties

Data collected by web servers and cookies is not transferred to any third parties.

Data collected on sending an email may be provided, to the extent necessary to handle your Order, to our offices or laboratories (including those of our affiliates, agents or representatives) as well as vendors whose assistance is needed to handle your query. This collected as part of the contract of fulfilling your order.

Data collected through the Sites may also be transferred to others from time to time in the following cases as needed to perform the data processing purposes described in this Policy:

At your request, on your order or subject to your prior agreement, to recipients specified by you;

    to authorised third parties in compliance with our statutory or regulatory obligations;

    to recipients who are operators acting on our behalf in their capacity as agent, authorised proxy, sub-contractor, service provider or in any other capacity, including suppliers in charge of hosting or maintaining the Sites;

    to our laboratories;

     in case of a change of control or acquisition or the whole or part of the assets or business of Thorburn Optical Ltd, the data collected through the Sites will be transferred to the acquiring entity.


Transferring your data outside Europe

Currently we do not transfer your data outside Europe.



Complaints 

In the instance a complaint is made then we will need to collect data to address and resolve said issue. We may need to share this data as part of the resolution process , but will ask permission first. You have the right to refuse this information being shared however it may not be possible to resolve this issue. if this is the case we will advise in writing of the reason. 

We collect this data under the purpose of legitimate interest.

This data maybe shared with senior management, professional healthcare staff and those under their supervision.

Such data will be retained in a secure manner for two years after resolution. paper records will be stored securely and after resolution will be stored electronically on password protected PCs installed with anti virus software. After the period data will be surely deleted.



Your Rights

Under the General Data Protection Regulation (GDPR), you have rights as an individual with regard to the data we collect and hold.

You are fully entitled to view, amend, or permanently remove your personal information from our records.  Please email your request to infor@designerglassescompany.co.uk or in writing to 

Designer Glasses Company, 33 London Road, Stockton Heath, Warrington WA4 6SG

We will review the request and confirm within 30 days.

 

Full details on rights regarding data can be viewed at 

https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation (GDPR). If we do hold information about you, we will:

    give you a description of it;

    tell you why we are holding it;

    tell you who it could be disclosed to; and

    let you have a copy of the information in an intelligible form.


To make a request for any personal information we may hold, you need to put the request in writing addressing it to the data controller address detailed above.

We will provide any information requested within 30 days in an easily accessible format.

Assuming any request is reasonable there will be no charge levied to provide this information .




Cookies

A cookie is a tiny piece of data that is stored on your computer’s hard drive by your browser when you visit a website. The Site makes use of the following types of cookie technology to distinguish you from other users:

A “Session cookie”, which contains a random Identification code automatically allocated to your computer by the webserver for the duration of your visit. It is meant to make your use of the Site faster and easier. It will be deactivated after thirty minutes of inactivity on the Sites and will be automatically removed from your computer when you close your browser.

A “Script generated cookie” is automatically allocated to your computer when you register to access any restricted areas of our site and on each subsequent visit. It only contains an identifier which will enable the Sites to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed on your computer again at your next visit to the Sites.



Removing and disabling cookies

If you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Sites.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer.

To find out exactly how to disable/remove, please go to http://www.aboutcookies.org/default.aspx



What we do with the information we collect about you


Data collected by web servers and cookies

The web servers that serve the Sites collect the IP address of users who visit the Sites, their Site navigation information (page requested, time of request, browser type and server response) as well as the user name if the user has registered to any restricted areas of the Sites.


This information is regularly aggregated and de-identified so that the number of visits to the Sites and its pages, the average time spent on the Sites and the pages viewed, can be measured and analysed to improve our product offerings and marketing approach and to improve the Site’s content and functionality. This information will not be used to create individual visitors’ profiles. We will not track the individual navigation of visitors, except in very limited cases where a visitor faces navigation problems which require a technical intervention to correct the problem or to detect potential intrusions.


We use a third party service called Google analytics. 


This records information regarding visitor locations and patterns of visits. 

This helps is identify areas of the site that are being visited, times of visits etc and ultimately allows us to improve the user experience. 


Information collected does not identify any individual and we do not make any attempt  ourselves or via google to identify any user information.


If at any point we wish to collect personal data via google or other means ( which we currently do not) then consent will be requested along with detailed description of the data, the reason for collection and intended usage.



Security

Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Sites’ secure servers and computer systems. If we give you a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data in the course of its transmission to 


Links from the website to other websites

The Sites may contain links to the websites of our business partners, advertisers or other third parties. We do not control the privacy policies or the terms of use of the websites reached through the links from the Sites. These may differ from the Policy and terms of use of the Sites. You will need to determine if they are acceptable to you and your company. We accept no responsibility for the content or the privacy practices employed by such other websites.


Changes to this privacy and cookie policy

We reserve the right to make changes to this Policy from time to time and reserve the right to do so. Any changes to the Policy will appear on this page, which you should check from time to time. By continuing to use the Sites you are deemed to accept changes to this Policy.


Contacting us

If you wish to obtain further information about us and/or the contents of this Policy, you can contact us by email, post or telephone at:

Info@dgc.co.uk

01925 213005

Designer Glasses Company, 33 London Road, Stockton Heath, Warrington, WA4 6SG


Complaints or Queries over data handling. 

We try to meet the highest standards when collecting and using personal information. 

If there is a concern over our collection of data or the use of information is unfair, misleading or inappropriate, we would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the practice: Mr A Thorburn, Thorburn Optical Ltd , 33 London Road, Stockton Heath, Warrington, WA4 6SG.

If you are not satisfied with our response, you can complain to the Information Commissioner in the following ways:

https://ico.org.uk/concerns/

By telephone to the ICO on 0303 123 1113.

in writing to 

Information Governance department
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF